Customer Service

Phone Orders & Delivery

Once you find a product you like on the website. Please call or email us if you require further info about the item(s) you are interested in, as well as discuss payment and delivery options.Credit Card payments can be processed securely via a mobile banking application or by bank transfer.Delivery costs $7 North & South Island, for rural address $10.00. New Zealand Delivery addresses only. We prefer to use Courier Post who offer a next business day delivery service NZ wide.

Returns Policy

We offer exchanges or store credit for change of mind for returned items. We do not accept exchanges on sale items. We do not offer refunds. Tags must be attached and garments in a re-sellable condition within 7 days. Receipts need to be retained as proof of purchase.

Sizing Guide

Use our size guide as a reference to help find the perfect denim fit.

Loyalty Programme

Sign up to our Route 66 Milestones Loyalty Programme to receive the following benefits:

Every $500 spent, receive a $50 voucher to spend on your next purchase. Accumulate points that do not expire. Keep a record of your purchases to ensure you always know the style of your favourite pair of jeans

Faulty Items

Please retain your proof of purchase. If you have reason to believe our garment is faulty, please come into store and we will assess. Alternatively, give us a call on 09 522 2819 to discuss your options. Garments need to be laundered. We meet all expectations under the Consumers Guarantees Act and it is our expressed wish that all customers are satisfied with theirRoute 66purchase.

Shipping

To ensure you receive your items as quickly as possible, we use Courier Post, the most efficient courier provider available. 

Shipping aim is within 1-2 business days, but sometimes 3.

Once your order has been confirmed, we send you both a receipt and tracking information via email
through our delivery partner Courier Post

Normally this takes a few minutes after purchase. If this does not come through into your inbox, please
check your spam folder.

We always welcome feedback and would love to hear from you if you can't find your ideal denim.

We do private fitting sessions and have a location in Newmarket, The Bunker.

Location: Basement Level
(access via glass door)

180 Broadway

Newmarket

Auckland, 1023

 

Get in touch via the
contact form to book a time with one of our friendly store members.